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Body Linen Warranty and Return Policies:
Quality Assurance
All items are guaranteed free of manufacturing defects and can be exchanged within 90 days of purchase in the case of manufacturing defect. We also allow you up to 30 days to return any unused products or other items for a full purchase price refund if you're not satisfied with the quality of the items purchased. Washed items are not returnable. See below for additional information on returns and exchanges
Returns
All items may be returned within 30 days for a full refund (less shipping) as long as they meet the following conditions:
- Items are unused and unopened. We do not accept washed, damaged, or used returns. Items not eligible for return will be held for pickup for no longer than 30 days.
- A copy of the sales receipt must accompany returned items.
- The reason for the return must be written on the sales receipt or otherwise included with the return.
- Items must come in directly from the company or person who made the purchase. We do not accept returns directly from your customers.
- Items must be returned in resellable condition to be eligible for refund or exchange.
Unused and unopened items may still be returned after 30 days but a restocking fee of up to 30% may apply. Items are not returnable after 90 days.
To return an item, please include a copy of the sales receipt and a brief note explaining the reason for return. Return the items to the address on your receipt:
ATTENTION: Returns
131 West 7065 South
Midvale, UT 84047
Purchase price of returned items will be credited to your credit card if still current or a check sent to return address. Please allow 10 to 15 business days for processing once we receive the order. Shipping is not refunded and return shipping services are the customer's responsibility.
Exchanges
We are glad to accept exchanges of unwashed and unused products. No exchanges will be processed without a copy of your receipt and a note requesting an exchange. Exchanges are subject to shipping charges like any other order. If you are unsure whether an item will work for your situation, please call in advance of ordering.
When you package your item to return please include a clearly written note with your receipt explaining what was wrong with the item, and whether you want a refund or an exchange. If you want an exchange please include the size, style, color and any other details we need to complete your request. Returns with missing information get set aside to be researched later, which can delay your replacement or refund. Items not eligible for return or exchange will not be sent back to you.
Warranty of Defective Products
Unwashed/unused defective products may be returned for replacement or refund within 90 days of purchase. Returns for defective products must be preauthorized. If you receive a product that is defective, please notify our Customer Service Department at 877-215-9004 and a Return Authorization will be issued to you. Outside the USA call 001-801-566-7579. Customer Service hours are Mon thru Fri 9 AM to 5:00 PM MST.
We will replace defective products at our own expense (within reason) or issue a full refund. Upon request we will reimburse you or credit your account for reasonable return shipping costs (i.e. UPS Ground or parcel post). We are not responsible for lost time, inconvenience, lost business, or any other monetary compensation other than the cost of the goods purchased.
Body Linen Returns Policy |
Returns / Exchanges
(note: This Return policy is for all items not defective or damaged in shipping from us. For damaged or defective items, see "Warranty of Defective Products")
All items may be returned within 30 days for a full refund (less shipping) as long as they meet the following conditions: 1. Items are unused and unopened. We do not accept washed, damaged, or used returns. Items not eligible for return will be held for pickup for no longer than 30 days. 2. A copy of the sales receipt must accompany returned items. 3. The reason for the return must be written on the sales receipt or otherwise included with the return. 4. Items must come in directly from the company or person who made the purchase. We do not accept returns directly from your customers. 5. Items must be returned in resellable condition to be eligible for refund or exchange. Unused and unopened items may still be returned after 30 days but a restocking fee of up to 30% may apply. Items are not returnable after 90 days. To return an item, please include a copy of the sales receipt and a brief note explaining the reason for return. Return the items to the address on your receipt: Body Linen Attention: Returns 131 West 7065 South Midvale, UT 840474 Purchase price of returned items will be credited to your credit card if still current or a check sent to return address. Please allow 10 to 15 business days for processing once we receive the order. Shipping is not refunded and return shipping services are the customer's responsibility.
We are glad to accept exchanges of unwashed and unused products. No exchanges will be processed without a copy of your receipt and a note requesting an exchange. Exchanges are subject to shipping charges like any other order. If you are unsure whether an item will work for your situation, please call in advance of ordering. When you package your item to return please include a clearly written note with your receipt explaining what was wrong with the item, and whether you want a refund or an exchange. If you want an exchange please include the size, style, color and any other details we need to complete your request. Returns with missing information get set aside to be researched later, which can delay your replacement or refund. Items not eligible for return or exchange will not be sent back to you but will be disposed of.
Sale Items, Close Out & Special Offers
All sales of Close Out or Discontinued items are final. We will make exchanges of Close Out or Discontinued items for different sizes so long as stock is available, at our discretion. Other sale items and special items may be returned or exchanged unless specified as final.
Security
We understand your concerns about the security of online transactions. Therefore, our site is equipped with the most advanced Secure Socket Layer (SSL) technology available to ensure the privacy of any information you submit through this site. We use VeriSign to independently process our credit card transactions. We follow data-protection practices that meet or exceed government standards. We do not divulge any information to 3rd parties. We use Netsuite, an independent data hosting service, to protect your personal information. We know when you shop with us you are trusting us to act responsibly and protect your identity. We are committed to protecting your information and preserving your trust.
Shipping
Most orders placed on a weekday will ship the following day. Orders placed on the weekend will generally ship on Monday. Although 95% of our orders ship out in one business day, occassionally we are very busy and therefore we ask that you allow us up to two business days to ship. UPS Next Day and 2nd Day Air UPS Next Day and Second Day Air shipping will ship the same day if received weekdays before 11 AM MST. Our two day shipping commitment (48 hour) excludes weekends, holidays, closings due to extreme weather conditions and other related delays, custom made items, special order or out of stock items. If UPS is unable to deliver a Next Day Air package as promised we will make an application for refund and reimburse you for the actual postage (this does not include handling charges). Please contact us if a carrier is unable to deliver on time and you desire a refund. UPS Next Day, 2ND Day Air or 3 Day Select Orders must be received before 11 AM MST to ship the same day. Orders received after 11 AM will ship the following business day. UPS will not deliver to PO Boxes. If you are shipping to a PO Box you must call in your order.
Typographical Errors
We do our best to ensure the accuracy of the information on this website and make every effort to quickly correct such information when it is brought to our attention. If you notice an error we would appreciate you bringing it to our attention. Although we have made every effort to ensure that all images, pricing and other content on this website are correct, we are not responsible for technical errors, typos, pricing mistakes, misprints, or other errors appearing on this Web Site.
Warranty of Defective Products
Unwashed/unused defective products may be returned for replacement or refund within 90 days of purchase. Returns for defective products must be preauthorized and sent directly from the company that made the purchase. If you receive a product that is defective, please notify our Customer Service Department immediately at 877-215-9004 and a Return Authorization will be issued to you. Outside the USA call 001-801-566-7579. Customer Service hours are Mon thru Fri 9 AM to 5:00 PM MST. We will replace defective products at our own expense (within reason) or issue a full refund. Upon request we will reimburse you or credit your account for reasonable return shipping costs (i.e. UPS Ground or parcel post). We are not responsible for lost time, inconvenience, lost business, or any other monetary compensation other than the cost of the goods purchased.
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