|
Custom Craftworks Warranty
Satisfaction Guarantee
If you are not completely satisfied with a Custom Craftworks product, call us at 800-627-2387 or e-mail info@customcraftworks.com within 30 calendar days of receipt of your product.
Products must be returned to Custom Craftworks in the original packaging in new condition, along with a Return Authorization number provided by our Customer Service Staff. Upon receipt of the product in new condition, our customer will be refunded the original purchase price, less shipping charges. Our customer is responsible for all return shipping costs associated with this 30-day guarantee. Our customer is responsible for the correct repackaging of the product. We recommend that you use a traceable shipping service and insurance coverage to avoid damage or lost returns. Products damaged or lost in shipping are our customer’s responsibility.
Products with special order features are only returnable due to a manufacturers’ defect. Rush production fees, expedited shipping costs and special order charges are not refundable.
Linens, oils, lotions, creams and disposables are returnable and refundable only if they are unopened or due to manufacturers’ defect.
Shipping Damage
If you notice that your product packaging appears damaged and you suspect ship damage, notify your delivery driver immediately, and write “damaged” along with your signature. Contact Custom Craftworks immediately so we can assist you with the freight claim process.
Retain all original packaging, as ship damage claims cannot be processed without the original packaging. Even if your product appears undamaged, please inspect the contents of your package carefully before throwing away the packaging materials.
Lifetime Warranty
Custom Craftworks products are guaranteed to be free from defects in material and workmanship to the original customer. Our warranty is valid with proof of purchase. Different components and products of Custom Craftworks carry different warranty timelines. Please consult the Warranty Guide or contact Customer Service for more details.
Custom Craftworks, at our choice, may elect to repair or replace any of our products covered by this warranty. This includes the warranty provided by the manufacturers’ of the foam (5 years) and the fabric (3 years).
Our warranty does not include damages caused by improper set-up, accidents, improper storage, misuse, or tears or cracks in the upholstery. The customer shall be responsible for the proper set-up and use of the product. Under no circumstances is Custom Craftworks liable for any direct or indirect costs or damages.
Our warranty is invalid and our liability terminates if modifications or repairs are made to the product without the authorization of Custom Craftworks.
Custom Craftworks, Inc. reserves the right to inspect claimed defective products. No returns, replacements or repairs may be made without prior written consent. Please do not return any product to Custom Craftworks without first contacting Customer Service for a Return Authorization number. Products returned without a Return Authorization number will be refused back to the customer at their expense. Some replacement parts may vary from those originally supplied and are subject to availability. Customized or discontinued products and options may not be available for replacement.
In the event of warranty-related returns and exchanges, Custom Craftworks will provide standard return shipping back to our customers within the continental U.S. in accordance with the Custom Craftworks Warranty Guide. The customer is responsible for return shipping charges of stationary and lift tables.
International Customers should consult the Custom Craftworks Warranty Guide since the international warranty may vary from the U.S. warranty.
The warranty outlined herein is the sole and exclusive warranty provided by Custom Craftworks. There are no other warranties or guarantees provided by Custom Craftworks, either expressed or implied, including any warranties of merchantability or fitness for a particular use. Incidental or consequential damages are excluded. We do not assume for us any other liability in connection with the sale of our product.
If you have a warranty related question or concern, please e-mail us at info@customcraftworks.com . Please include your invoice, table or chair number to expedite the process. Table invoice numbers are found on the underside of your table. Chair numbers are found on the underside of the arm rest shelf. For all other products, please reference the invoice number found on your invoice . To register your product warranty online, click here.
|
